Marvel Heating & Renewable Energy Ltd

Excellent service from Marvel Heating from start to finish. Rob was polite, knowledgeable and never pushy, and I was consulted at every stage — including having my input on where the heat pump should be located. The installers, Darius and Craig, were fantastic — hardworking, professional, and very tidy. Any minor niggles after installation were dealt with quickly by the customer service team. Best of all, the house is now consistently warm and it’s costing less to run than when we were using gas for a few hours a day. Highly recommended.

Generally good, with a few issues along the way. Very friendly team. You can tell they're genuinely wanting to help you. Ours was a large job: installation of underfloor heating throughout the property plus an air source heat pump. The sales process was straightforward, informative & clear, with a sales director coming to our house to talk us through our options, explain how it works etc. This was followed by a site visit, once we'd signed up, which was undertaken by engineers who really knew their stuff. We did question whether the pump would be sufficient for our property, and Dwaine and the team insisted that it was. We have now had our first winter with the heat pump & underfloor, and it all appears to be working quite well (after a few small issues with Marvel were swift to resolve). The main negative we have found with Marvel has been communication (which they seem to have resolved since, by hiring some more manpower to head up some of the operational elements). During the course of the time we worked with Marvel, communication was a pain point, as a lot of the comms seemed to bottleneck with Dwaine, Marvel's key decision-maker - clearly a very knowledgeable and busy man. However, I understand they have recruited someone else to manage the operations in those moments where Dwaine is unavailable. Broadly, Marvel offer a good service, with some genuinely great people who work for them. With some improvements to their operational model, reducing bottlenecks, spreading accountability, they could easily be an excellent, category-leading company.

This is our unbiased review of Marvel Heating & Renewable Energy Ltd. I personally looked for many weeks to see who installed Heatpump Central Heating Systems. I came across Marvel on their site and arranged for a free survey of our home. From start to finish our experience is nothing short of pure delight. I will mention individuals as purely a honest and grateful acknowledgement of their services. Dwain Director a honest and respectful owner. Morgan engineer absolutely outstanding individual. Ellis outstanding engineer. Reece outstanding engineer. Harley outstanding engineer. Adam electrician fantastic bloke again responsible and respectful. We cannot praise this company enough from start to finish it's been superb. As for recommendations we'll look at our review it's speaks for itself. All the best to each and everyone connected with Marvel...... Regards Martin & Marie Culpan....

I have been impressed with every Marvel employee involved in our air source heat pump installation, from the initial phone call and feasibility visit through to the engineers coming out to tweak our system to get it working perfectly. Our house was perhaps not the ideal property being an older house with multiple extensions, complicated pipework including some microbore, the need for a fairly long outdoor run due to having no sideway, and a large, difficult to heat open-plan downstairs living area. There has never been any hard sell from Marvel, just a very honest assessment of what they could and couldn't do. The engineers have all worked like Trojans - initially having to manually lift the ASHP up to a first floor wall location to limit the external run, and then eliminating all the 10mm pipework added by different plumbers over the years. We have had to have several follow up visits over a couple of months, but it was never suggested that we would have to put up with a system that we were not quite happy with. Having just got through a very cold spell over Christmas and New Year without the need for any back up heating, I can say that I am delighted with the all round, all day (if you need it) gentle heat provided by the ASHP. We had the ASHP installed in September 25, but also had solar panels and two batteries installed in June 25. The batteries allow us to buy virtually all of our electricity at £0.14 kWh using the three cheap charging periods offered by the Cosy Octopus tariff. On the coldest sub-zero days, the daily cost will be for around the same as two shorter bursts of gas central heating each day plus some gas fire top up last winter. On slightly milder days, the daily cost is much less. I plan to switch to the Intelligent Octopus Flux tariff for the summer when all we do is export (all ASHP costs will be covered by the solar panels). This offers much better export rates than the Cosy tariff. I will then switch back around September when the exporting diminishes and we have to use the grid again. Overall, looking at our use against costs so far, I'm anticipating saving about two-thirds of our combined energy bill. It has all required a significant up front investment, but it will all pay for itself over time. More importantly, we get a much better 'quality' of heating throughout the day. As a recent retiree, this is perhaps the most pleasing outcome of switching to the ASHP. Many thanks to everyone at Marvel.

My heat pump was installed in a professional manner, I was given the correct advice from the beginning. Many thanks!