Great Yarmouth Heating Co Ltd

1 star is still far too generous of a rating. I found myself with no heating or hot water during the snow and ice at the beginning of the month plus I have a 4 month old baby at home and so I was told I was a priority by the company (evidently not as I had to call back to find out when I would be seen after I was told I would hear that morning and never did) an engineer came out that afternoon, sucked out a blockage (he told me) and that it was sorted, 2 days later I had no heating or hot water again (still during the snow and icy conditions) and they did not know whether someone could come to me that day to resolve the issue - evidently no longer a priority with a 4 month old baby. In the end I called someone else NOT from GYH who came same day and quickly identified that there was a blockage in the pipe under the kitchen sink which sucking it out would not have fixed, he replaced the pipe and I have had no issues since. After putting in a complaint when I received the invoice I had no reply from anyone, I called this afternoon to be transferred through to someone who did not identify themselves and told me they were chatting about my complaint during their lunch which I find to be incredibly unprofessional. Turns out it was the engineer who was sent out to me initially who I was transferred to who then tried to claim that he had done the exact same thing that the independent engineer I called out did. Had this been true I would have not wound up 2 days later once again with no hot water or heating. Absolutely abysmal service, unreliable and quite frankly cannot be bothered to do the job properly.

Contacted 17th Nov as no heat at home, said someone would get back to me, week later heard nothing rang again, was told yes you are on our list and we will let you know when we are in your area, didnt book me an appointment as aparently id have to wait until Dec. Now we are in Dec and still heard nothing, obviously got bigger jobs to do, wont waste anymore time on this company

Tony came and did our annual service and then he himself arranged it so that he came back the next day to fit our new cooker which needed to be converted to LPG. First class gent. Bridget, Ormesby Saint Margaret

I’ve just had an air source pump and heating system installed by GYH and I must say that I have not experienced a more professional group of people in many years. From the two women in the office to the guys on site and of course the sales person everyone was courteous, polite and professional. John the person on site was fantastic and very knowledgeable about his work, I got a jobs for the day from John and his apprentice Calum, before they started. They worked quietly and cleaned up at the end of the day. On the morning other staff members came to help move and place the cylinder they were all just as polite. On the two occasions I had to go into the office the women there were great, helpful and patient and made me feel listened to as well as interested in what I had to say. Nigel the sales person hand delivered information and was super nice and helpful every time we spoke. I could say much more, my experience of this company and it’s staff was top notch. Calum has just left replacing a part and was as you would expect. These guys were like from the old school (in a good way) they know their beans and how to treat the customer. Thank you GYH

A nice company to patronize. Thanks to the lovely Lisa who was/is always happy to help. Cannot fault the Engineer in any way, either! Keep up the good work GYH!!!