Matt Sage Plumbing Heating Air Conditioning Limited

Really lovely and helpful. Worked very hard despite the heat.

Matt has recently replaced our very old central heating boiler with a new condensing boiler. The installation was not as straightforward in our house as it would be in some other properties but Matt came up with a very neat arrangement which we are delighted with. Matt was very friendly and helpful and took time to explain the new system to us. He was very knowledgeable about the equipment he installed and gave me great confidence in the job he did. I’d also like to mention the receptionist who I first contacted who had a very welcoming and friendly manner and who very efficiently made all the arrangements. In summary, an excellent company to deal with and we would recommend them to anyone else.

Upon our retirement in 2019, we paid Matt Sage Plumbing and Heating Limited just under £4,000 to replace our old boiler with a WORCESTER BOSCH combi boiler. Everything seemed great for the first 13 months until the boiler started intermittently vibrating whenever drawing hot water, lasting 2-16 hours on 25 days for the next 5 months. Upon initially contacting Matt Sage, he referred us to Worcester Bosch to fix it under the guarantee, and contacted Worcester Bosch himself to urge them into action. As a result, it took 11 Worcester Bosch engineer visits to partly address the problem! Having twice replaced part of the boiler, Worcester Bosch then blamed a faulty shower as the cause, for which I paid Matt Sage to replace. None of which made an immediate difference, although the vibrations ceased in October 2020 following a visit by Worcester Bosch, despite reporting 'no fault found'. Then the vibrations returned, resulting in Worcester Bosch in replacing the boiler "to fully rule-out boiler culpability." However, the vibrations reoccurred 5 days later, and Worcester Bosch pointed out "Previous site visits by Worcester Bosch have not evidenced the boiler as root-cause," which suggests a system fault. [UPDATE] In July 2023, over 4 years later, Worcester Bosch fitted a Caleffi Shock arrestor, after which the vibrations reduced after August 2023, except for a single event 45 days later in October 2023 [totalling 63 events, with no further vibrations as of 29 May 2024 (>230 days!)]. Other than referring me to Worcester Bosch, assisting in getting a Worcester Bosch Engineer to visit and replacing a faulty shower at my expense, Matt Sage as the installer, has been nowhere to be seen in ensuring that there is no system failure at any point in the process, which somewhat has left us in the lurch. WOULD NOT RECOMMEND IF LAST PLUMBER ON EARTH!

Great reliable service, been using them for years

Excellent service. On time, polite, clean. Great company to deal with from booking appointments to work being carried out.